Frequently Asked Questions

Custom Trophy Ordering FAQ

Use these answers to plan your EcoTrophy order before design approval and production.

What is the minimum order quantity?

The minimum order quantity for custom trophies is 10 pieces.

Can different names and award categories be included in one order?

Yes. Different recipient names, positions, teams, departments and award categories can be planned within the same order when you provide a final approved list before production.

What product specifications should I check?

Material, size, finish, base format and available price options vary by design. Check the individual product page and confirm the final specification during design approval.

What can be customised?

Depending on the selected design, customisation can include recipient names, award titles, event details, institution or company name, logo, date, position, team and Tamil or English text.

How does design approval work?

Production begins only after the design details are reviewed, the final artwork or text is approved and payment is confirmed.

Where do you deliver?

EcoTrophy provides pan-India delivery through courier partners.

How long will production and delivery take?

The final timeline depends on the selected design, order quantity, customisation, material availability, destination and courier service. Share your event date before ordering so feasibility can be confirmed.

Can urgent orders be accepted?

Urgent orders are subject to feasibility. Design complexity, quantity, material availability, production capacity, destination and event date must be checked before confirmation.

What details should I send for a quotation?

Share the event or recognition purpose, selected design or reference, required quantity, event date, delivery location, customisation details and final recipient or category list.

How do I start an order?

Use the Contact page to share your requirement and request design, quantity and timeline guidance.

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1. What products do you offer?

We specialize in handcrafted trophies, mementos, desk nameplates, clocks, corporate awards, and home décor items made from high-quality wood and acrylic. Customization options are available.

2. Do you accept bulk or corporate orders?

Absolutely. We handle bulk orders for schools, colleges, companies, sports events, and more. Reach out to us on WhatsApp or through our contact form to get a custom quote.

3.. How long does it take to deliver my order?

  • Customized orders: Usually ship in 4–6 working days.
  • Ready-to-ship products: Ship in 1–2 working days.
    Delivery time may vary based on your location.

4. Do you ship across India?

Yes, we offer PAN India shipping. We also provide tracking details once your order is dispatched.

5. What are your delivery charges?

We offer free shipping on most orders. For remote areas or special requests, additional charges may apply — shown at checkout.

6. How do I make payment?

We accept secure online payments through UPI, Net Banking, Credit/Debit Cards, and Wallets. All orders must be prepaid — Cash on Delivery is not available.

7. Is Cash on Delivery (COD) available?

No, we currently do not offer Cash on Delivery. All orders must be paid online through secure payment options like UPI, credit/debit cards, net banking, or wallets.

8. Can I see a sample before placing a bulk order?

Yes, we provide digital mockups. In some cases, a physical sample can be arranged for a fee (adjustable on final order).

9. What if my product is damaged or incorrect?

Please contact us within 24 hours of receiving the product with photos. We will resolve it by sending a replacement or refund based on the situation.

10. How can I contact Ecotrophy?

You can reach us via:

11. Do you offer urgent delivery?

Yes, express production and shipping are available at an extra cost. Contact us before ordering if you need fast delivery.

12. Where are you located?

We are based in [Your City, State]. Our workshop handles manufacturing and shipping directly to you.

13. What is your return policy?

Since most of our products are custom-made, we do not accept returns unless there's a manufacturing defect or damage during transit.

14. Do you offer gift packaging?

Yes, we offer premium gift packaging for select items. You can choose this during checkout.