Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about ordering custom trophies from EcoTrophy.

1. How long does trophy customization take?

Standard customized trophies are ready within 3–5 business days. For bulk orders (50+ pieces), please allow 7–10 business days. Express delivery options are available — contact us on WhatsApp at +91 81489 36699 for urgent orders.

2. What is the minimum order quantity for bulk trophies?

There is no minimum order quantity for standard orders. Bulk discounts apply for orders of 10+ pieces, with the best pricing available for 50+ pieces. Contact us for a custom bulk quote.

3. Do you deliver trophies across India?

Yes! We offer fast PAN-India delivery with tracking. Standard delivery takes 3–5 business days after dispatch. We also ship internationally — contact us for international shipping rates.

4. What materials are your trophies made from?

Our trophies are crafted from premium eco-friendly materials including sustainably sourced wood, high-clarity acrylic, and wood-acrylic combinations. All materials are selected for durability, aesthetics, and environmental responsibility.

5. Can I get a trophy engraved with my logo?

Absolutely! All our trophies support custom laser engraving with names, designations, event details, dates, and logos. Simply share your logo file (PNG or PDF) via WhatsApp (+91 81489 36699) or email (ecotrophystore@gmail.com) after placing your order.

6. What is the price range for custom trophies?

Our trophies start from under ₹499 for budget-friendly options, with premium designs ranging from ₹500–₹999 and above. Bulk orders receive additional discounts. Browse our Trophies by Budget page for the full range.

7. How do I place a bulk order?

For bulk orders, reach us directly on WhatsApp at +91 81489 36699 or email ecotrophystore@gmail.com with your requirements — event name, quantity, trophy type, and engraving details. We'll send you a custom quote within 24 hours.

8. Are your trophies eco-friendly?

Yes! EcoTrophy is India's first Neuro-Design Trophy Startup committed to sustainability. Our wooden trophies use sustainably sourced wood, and our packaging is designed to minimize waste. We believe recognition should be beautiful and responsible.

9. What is your return policy for customized trophies?

Personalized and custom-engraved trophies are non-returnable as they are made to order. Non-customized items can be returned within 7 days of delivery in original condition. Refunds are processed within 7–14 working days. See our full Returns & Refunds policy.

10. How do I send my logo or text for engraving?

After placing your order, send your engraving details via WhatsApp (+91 81489 36699) or email (ecotrophystore@gmail.com). Accepted formats: PNG, PDF, or JPG for logos; plain text for names and messages. Our team will confirm receipt within a few hours.

11. Do you offer express or same-day delivery?

Express delivery is available for select locations in Tamil Nadu and Chennai. Contact us on WhatsApp at +91 81489 36699 before placing your order to confirm express availability for your location.

12. What is Neuro-Design and why does it matter for trophies?

Neuro-Design is EcoTrophy's proprietary approach that applies neuroscience and psychology principles to trophy design. Our trophies are crafted to trigger positive emotional responses in recipients — making the recognition more meaningful, memorable, and motivating. It's the science of making awards that truly matter.

13. What is the difference between acrylic and wooden trophies?

Wooden trophies offer a warm, premium, eco-friendly aesthetic — ideal for corporate and cultural events. Acrylic trophies provide a modern, sleek look with brilliant clarity — perfect for sports and academic competitions. We also offer wood-acrylic combination trophies for the best of both worlds.

14. Can I see a proof before my trophy is made?

Yes! For bulk orders and premium custom designs, we provide a digital proof for your approval before production begins. For standard orders, our team will confirm engraving details via WhatsApp before proceeding.

15. Do you ship internationally?

Yes, we ship internationally. Contact us at ecotrophystore@gmail.com or WhatsApp +91 81489 36699 for international shipping rates and delivery timelines.

Still have questions?

We're here to help! Reach us on WhatsApp at +91 81489 36699, email us at ecotrophystore@gmail.com, or visit our Contact page. Our team is available Monday–Saturday, 9 AM–6 PM IST.

1. What products do you offer?

We specialize in handcrafted trophies, mementos, desk nameplates, clocks, corporate awards, and home décor items made from high-quality wood and acrylic. Customization options are available.

2. Do you accept bulk or corporate orders?

Absolutely. We handle bulk orders for schools, colleges, companies, sports events, and more. Reach out to us on WhatsApp or through our contact form to get a custom quote.

3.. How long does it take to deliver my order?

  • Customized orders: Usually ship in 4–6 working days.
  • Ready-to-ship products: Ship in 1–2 working days.
    Delivery time may vary based on your location.

4. Do you ship across India?

Yes, we offer PAN India shipping. We also provide tracking details once your order is dispatched.

5. What are your delivery charges?

We offer free shipping on most orders. For remote areas or special requests, additional charges may apply — shown at checkout.

6. How do I make payment?

We accept secure online payments through UPI, Net Banking, Credit/Debit Cards, and Wallets. All orders must be prepaid — Cash on Delivery is not available.

7. Is Cash on Delivery (COD) available?

No, we currently do not offer Cash on Delivery. All orders must be paid online through secure payment options like UPI, credit/debit cards, net banking, or wallets.

8. Can I see a sample before placing a bulk order?

Yes, we provide digital mockups. In some cases, a physical sample can be arranged for a fee (adjustable on final order).

9. What if my product is damaged or incorrect?

Please contact us within 24 hours of receiving the product with photos. We will resolve it by sending a replacement or refund based on the situation.

10. How can I contact Ecotrophy?

You can reach us via:

11. Do you offer urgent delivery?

Yes, express production and shipping are available at an extra cost. Contact us before ordering if you need fast delivery.

12. Where are you located?

We are based in [Your City, State]. Our workshop handles manufacturing and shipping directly to you.

13. What is your return policy?

Since most of our products are custom-made, we do not accept returns unless there's a manufacturing defect or damage during transit.

14. Do you offer gift packaging?

Yes, we offer premium gift packaging for select items. You can choose this during checkout.