Privacy policy

Privacy Policy

Effective Date: August 12, 2025

At EcoTrophy (www.ecotrophy.in), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our store.

1. Information We Collect
Personal Information

When you visit our store or make a purchase, we may collect the following personal information:

Name and contact information (email address, phone number, billing and shipping addresses)
Payment information (credit card details, billing information)
Account information (username, password, purchase history)
Communication preferences and marketing consent
Automatically Collected Information

We automatically collect certain information about your device and how you interact with our website:

IP address, browser type, and operating system
Pages visited, time spent on pages, and click data
Cookies and similar tracking technologies
Referral sources and search terms
2. How We Use Your Information

We use your personal information for the following purposes:

Process and fulfill your orders
Communicate with you about your orders and account
Provide customer support and respond to inquiries
Send marketing communications (with your consent)
Improve our website and services
Prevent fraud and ensure security
Comply with legal obligations
3. Information Sharing and Disclosure

We may share your personal information with:

Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers)
Shopify: Our e-commerce platform provider that hosts our store and processes data on our behalf
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your information is stored on secure servers provided by Shopify. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Enable social media features

You can control cookies through your browser settings, but disabling cookies may affect your experience on our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information
Marketing Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than India, including the United States and Canada, where our service providers are located. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EcoTrophy
Email: privacy@ecotrophy.in
Website: www.ecotrophy.in

For data protection inquiries specifically, you may also contact our Data Protection Officer at: dpo@ecotrophy.in

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable data protection regulations.