Shipping policy

Ecotrophy Innovations Private Limited - Shipping Policy

At Ecotrophy Innovations Private Limited, we are committed to providing a seamless and eco-friendly shipping experience for our customers. Please review our shipping policies to understand how we handle your orders, shipping times, and delivery expectations.

1. Shipping Locations:

We ship to all regions across India. For international orders, please contact our customer service team to discuss the availability and shipping options.

2. Order Processing Time:

  • Standard Orders: All orders are processed within 2-4 business days after receiving full payment. Custom orders may require additional time based on design and production requirements. We will notify you if processing times are extended.
  • Express Orders: For urgent or express orders, please reach out to our sales team. We offer express processing and shipping options at an additional cost based on product availability and location.

3. Shipping Methods:

We partner with trusted courier services to ensure reliable and timely delivery. Shipping methods vary based on your location and package size:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Express Shipping: Available on request, typically delivered within 1-3 business days.

4. Shipping Fees:

  • Free Shipping on orders above ₹50,000 within India.
  • Orders below ₹50,000 will incur a shipping charge calculated at checkout based on package weight and destination.
  • For international shipping, fees will be calculated based on the destination, and additional duties or taxes may apply.

5. Packaging:

We are committed to eco-friendly practices. All our products are securely packed using sustainable, biodegradable materials to minimize our environmental footprint.

6. Order Tracking:

Once your order is shipped, you will receive an email with a tracking number to monitor the delivery status. You can track your package using the provided link or directly through the courier’s website.

7. Delays and Delivery Issues:

While we strive for timely deliveries, external factors such as weather conditions, strikes, or other unforeseen events may cause delays. In such cases, we will keep you informed and work with our shipping partners to minimize disruptions.

8. Shipping Damages:

If your package arrives damaged, please notify us immediately at ecotrophysupport@gmail.com with photos of the damage. We will work quickly to resolve the issue, either by replacing the item or providing a refund.

9. Returns and Exchanges:

Please refer to our [Return Policy] for information on how to return or exchange an item. Shipping costs for returns are generally the customer’s responsibility unless the return is due to a defect or error on our part.

10. International Shipping:

For international customers, please note that additional taxes, customs duties, and fees may apply upon arrival in your country. These are the responsibility of the buyer, and we recommend checking with local authorities before placing an order.

For any questions or special requests, feel free to contact our customer support team at ECOTROPHYSUPPORT@GMAIL.COM or call +91 81489 36699. We are always happy to assist you!