Pre Sale Questions
1. What products do you offer?
We specialize in handcrafted trophies, mementos, desk & Decors, clocks, corporate awards, and home décor items made from high-quality wood and acrylic. Customization options are available.
2. Can I customize my trophy?
Yes! You can personalize almost every product — including text, logo, color, shape, size, and material. Just choose the customization option on the product page or contact us directly for bulk orders.
3. Do you accept bulk or corporate orders?
Absolutely. We handle bulk orders for schools, colleges, companies, sports events, and more. Reach out to us on WhatsApp or through our contact form to get a custom quote.
4. How long does it take to deliver my order?
Customized orders: Usually ship in 4–6 working days.
Ready-to-ship products: Ship in 1–2 working days.
Delivery time may vary based on your location.
5. Do you ship across India?
Yes, we offer PAN India shipping. We also provide tracking details once your order is dispatched.
6. What are your delivery charges?
We offer free shipping on most orders. For remote areas or special requests, additional charges may apply — shown at checkout.
7. How do I make payment?
We accept secure online payments through UPI, Net Banking, Credit/Debit Cards, and Wallets. All orders must be prepaid — Cash on Delivery is not available.
8. Is Cash on Delivery (COD) available?
No, we currently do not offer Cash on Delivery. All orders must be paid online through secure payment options like UPI, credit/debit cards, net banking, or wallets.
9. Can I see a sample before placing a bulk order?
Yes, we provide digital mockups. In some cases, a physical sample can be arranged for a fee (adjustable on final order).
10. What if my product is damaged or incorrect?
Please contact us within 24 hours of receiving the product with photos. We will resolve it by sending a replacement or refund based on the situation.
11. How can I contact Ecotrophy?
You can reach us via:
WhatsApp / Call: +91 81489 36699
Email: ecotrophystore@gmail.com
12. Do you offer urgent delivery?
Yes, express production and shipping are available at an extra cost. Contact us before ordering if you need fast delivery.
13. Where are you located?
We are based in [Your City, State]. Our workshop handles manufacturing and shipping directly to you.
14. What is your return policy?
Since most of our products are custom-made, we do not accept returns unless there's a manufacturing defect or damage during transit.
15. Do you offer gift packaging?
Yes, we offer premium gift packaging for select items. You can choose this during checkout.