Shipping Policy

EcoTrophy delivers custom trophies and eligible products across India through courier partners.

Delivery Area

Pan-India delivery is available. Serviceability and the courier option depend on the destination pin code and product dimensions.

Production, Dispatch and Delivery

Production begins after the design is approved and payment is confirmed. Production time, dispatch time and courier transit time are separate stages.

The final timeline depends on the selected design, quantity, customisation, material availability, destination and courier service. A fixed delivery date is confirmed only after these details are reviewed.

Urgent Orders

Urgent requirements are subject to feasibility. Share the event date, quantity, selected design, delivery location and customisation details before placing the order.

Tracking and Receipt

Tracking information is shared after dispatch where supported by the courier partner. Please provide an accurate delivery address, pin code and active contact number.

Delivery Delays

Courier delays caused by weather, public restrictions, remote-location serviceability or other carrier conditions may be outside EcoTrophy's direct control. Contact the team promptly if tracking shows an unusual delay.

Large and Multi-Box Orders

Large orders may be packed in more than one box and may arrive separately. Packaging and dispatch planning depend on the quantity, trophy size and design.

Before Ordering

Confirm the event date and delivery location with EcoTrophy before approving production, especially for urgent, high-quantity or remote-location orders.

Because trophies are customized with engraving and logo proofs, we cannot accept standard returns on customized awards. However, we offer free replacements if there are errors or transit damage.