Return policy
At EcoTrophy, every product is custom-made and handcrafted to your specifications.
Hence, returns and refunds are not accepted for customized orders.
Exceptions – Damaged or Defective Items
We only accept returns or replacements if the product is damaged or defective upon arrival.
To report damage:
- Email us within 48 hours of delivery at ecotrophystore@gmail.com
- Attach clear photos of the damaged item
- Include your order number and details of the issue
Once verified, we’ll arrange a replacement or full refund.
Quality Check
All items are carefully inspected before dispatch to ensure top quality.
Contact Us
📧 ecotrophystore@gmail.com
📞 81489 36699
🕘 Mon–Sat: 9 AM – 6 PM | Sun & Public Holidays: Closed
Effective from 11.08.2025 — subject to updates.
Shipping
At Ecotrophy Innovations Pvt. Ltd., we ensure a smooth and eco-friendly delivery experience for all customers.
1. Shipping Coverage
We ship across India. For international orders, please contact us to confirm availability and rates.
2. Order Processing
- Standard Orders: Processed within 2–4 business days.
- Custom Orders: May take longer; we’ll notify you of any delay.
- Express Orders: Available on request at extra cost.
3. Delivery Time
- Standard Shipping: 5–7 business days.
- Express Shipping: 1–3 business days (on request).
4. Shipping Fees
- Free shipping on orders above ₹5,00,000 (India only).
- Below ₹5,00,000: Shipping cost shown at checkout.
- International orders: Fees, taxes, and duties apply.
5. Packaging
We use eco-friendly, biodegradable materials for all packaging.
6. Tracking
You’ll receive a tracking link via email once your order ships.
7. Delays & Damages
We’ll inform you of any delivery delays.
If your order arrives damaged, email ecotrophystore@gmail.com within 48 hours with photos for a quick replacement or refund.
8. Returns
See our [Return Policy] for return and exchange details.
9. Contact Us
📧 ecotrophystore@gmail.com | 📞 +91 81489 36699
🕘 Mon–Sat: 9 AM – 6 PM | Sun & Holidays: Closed
Manufacturing
Ecotrophy Innovations is the world's first Neuro-Design Trophy startup that crafts eco-friendly, emotionally resonant awards using upcycled materials like reclaimed wood and recycled acrylic. Their manufacturing blends artistic precision, neuroscience-backed design, and sustainable craftsmanship to create meaningful, premium trophies that honor recipients while protecting the planet. Every product follows a process-driven approach ensuring quality, minimal environmental impact, and deep emotional connection, setting Ecotrophy apart as a pioneer in sustainable, brain-powered recognition.